Bikham Information Technology is a Knowledge Process Outsourcing company, initiated in 2005, highly experienced in Healthcare services, Medical Billing, Coding and the entire Revenue Cycle Management spectrum; Finance and Accounting / Bookkeeping Services and IT Helpdesk support services for clients all over the globe. Bikham is functional with 150 seats, with a provision of taking the capacity up to 500 seats.
Our corporate office is in NY United States, with our main operations facility in Mohali, India. With an extensive experience of more than 13 years in the US Healthcare segment, we are proud to have more than 200 Physicians including Hospitals as our long term clients.
We can proudly boast of similar numbers on our Finance and Accounting side as well, when it comes to our client list.
Bikham is our MD (Mr. Harman Dhawan’s) vision of putting together a resilient and dedicated team of individuals, with a deep resolve to provide the best possible customer/client satisfaction possible. There are many BPO companies to choose from. We get this. We knew when we started Bikham that we would need to bring something different to the table; something recognizable. As we slowly grew our business and began to really engage with our clients/customers, we realized that inadvertently we had created a small team of people who really enjoyed their jobs and loved working with our customers. Our people cared about the outcomes, not just their paycheck. That’s when we realized, we have our brand!
So, with almost 13 years of experience behind us, we’re here, we’re stronger, more resolved and ready than ever, to try and give you the best level of service in the industry and hence, give you your money’s worth and that level of satisfaction that we all crave when we place part of our business in someone else’s hands. We assure customer satisfaction with great results and a resolve of turning your company’s sales or collections graphs always in the upward direction.
From the time he initiated Bikham in 2004-2005, the entire growth of the company is owed to his result oriented, strategic and decisive leadership, with proven success. He possesses superior interpersonal skills, capable of resolving multiple and complex (sales, human resources, legal, financial, operational) issues and motivating staff to peak performance.
Some of his core competencies are :-
Key Partnership Development
Harman Dhawan, MD
Her’s too has been complete involvement in the initiation and operations of the company right from the beginning. 12 years of successful IT experience providing fiscal, strategic and operations’ leadership in uniquely challenging situations has been hugely beneficial for the company’s positive growth.
She has been more involved in the Healthcare side of Bikham, initiating the Medical Billing and coding side of the business in 2005 itself. Having the ability to put forth keen analysis and insights and team approach to drive organizational improvements and implementation of best practices.
Sonia Dhawan, CEO