At Bikham’s technical support center, technical support outsourcing has long since evolved from simple call handling to business process re-engineering. The IT Help Desk has expanded to the integrated Service Desk. We have proven our capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.
Technical Support Outsourcing involves transitioning the voice or non-voice technical support function from a vendor or an OEM to a third party or an external service provider.
Our Helpdesk support personnel are well-qualified engineers with technical knowledge and hands-on experience in customer handling. They undergo a rigorous selection process that matches their capabilities to the client’s business expectations.
In a world of intense competition, products are often “me-too.” Outsourcing technical support enables a company to differentiate its product offering with superior technical support.
This is where we cater to the individual customer sitting at home or the office, running into issues like a hung computer screen, the printer or router acting goofy, Needing help resetting a password, Problems with the Wifi connection, Operating system support etc.
One time fix, One year support plan, Two-year support plan, Five-year support plan, Senior Citizen plan