Bikham Information TechnologyBikham Information Technology

Inbound Services

Professional Call Center Agents:

Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.


Advanced Capabilities:

We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.


Rich Experience:

At Bikham, we have gained vast experience of over 12 years in addressing diverse inbound customer support needs of companies across various business verticals that help us successfully handle almost all possible on-call scenarios.


24/7 Support:

We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers’ calls will be answered—even on weekends and holidays.


Sophisticated Technology:

We are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.


High-Quality Services:

We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.


Assured Customer Satisfaction:

With our specially trained inbound support agents managing your customer relationships and answering queries on the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and better customer retention.


Strategy & Operations, Why us?

We take our clients expectations and deadlines very seriously. We have got a robust infrastructure to manage all campaigns for our clients. We can MANAGE and SETUP any outbound service for our clients across various industry segments. Our agents are proficient  and well trained in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generations and collections, etc. We maintain 99% accuracy for our clients and quality adherence at all costs is our mantra.


Inbound Campaigns

We have expertise in a wide range of inbound call center services, such as:

Chargeback handling services

Consumer Response

Customer Services

Dealer Locators and Referral Services

Direct Mail /TV Response

Directory inquiry services

Email Management Services

Event scheduling services

Help Desk Solutions

Inbound Sales

Insurance claims processing services

IVR Services

Job dispatch services

Medical Answering Services

Online customer support services

Order entry services

Payment collection services

Product recall management & Technical Information

Real-time inventory status services

Rebate processing services

Registration of event participants & prospects

Sales Lead Qualification and Closure

Scheduling sales demos services

Subscription services

Technical Support

Ticketing sales subscription services

Toll-Free Response / Toll-Free Services

Virtual Receptionist Services

Warranty registration services

Website Response