Inbound ServicesDecember 12, 2016
Professional Call Center Agents:
Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.
We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.
At Bikham, we have gained vast experience of over 12 years in addressing diverse inbound customer support needs of companies across various business verticals that help us successfully handle almost all possible on-call scenarios.
We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers’ calls will be answered—even on weekends and holidays.
We are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.
We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.
Assured Customer Satisfaction:
With our specially trained inbound support agents managing your customer relationships and answering queries on the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and better customer retention.
Strategy & Operations, Why us?
We take our clients expectations and deadlines very seriously. We have got a robust infrastructure to manage all campaigns for our clients. We can MANAGE and SETUP any outbound service for our clients across various industry segments. Our agents are proficient and well trained in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generations and collections, etc. We maintain 99% accuracy for our clients and quality adherence at all costs is our mantra.
We have expertise in a wide range of inbound call center services, such as:
Chargeback handling services
Dealer Locators and Referral Services
Direct Mail /TV Response
Directory inquiry services
Email Management Services
Event scheduling services
Help Desk Solutions
Insurance claims processing services
Job dispatch services
Medical Answering Services
Online customer support services
Order entry services
Payment collection services
Product recall management & Technical Information
Real-time inventory status services
Rebate processing services
Registration of event participants & prospects
Sales Lead Qualification and Closure
Scheduling sales demos services
Ticketing sales subscription services
Toll-Free Response / Toll-Free Services
Virtual Receptionist Services
Warranty registration services