We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick response to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.
Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.
We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.
At Bikham, we have gained vast experience of over 12 years in addressing diverse inbound customer support needs of companies across various business verticals that help us successfully handle almost all possible on-call scenarios.
We take our clients expectations and deadlines very seriously. We have got a robust infrastructure to manage all campaigns for our clients. We can MANAGE and SETUP any outbound service for our clients across various industry segments. Our agents are proficient and well trained in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generations and collections, etc. We maintain 99% accuracy for our clients and quality adherence at all costs is our mantra.
We are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.
We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers’ calls will be answered—even on weekends and holidays.
We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.
With our specially trained inbound support agents managing your customer relationships and answering queries on the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and better customer retention.
We have expertise in a wide range of inbound call center services, such as: Chargeback handling services,Consumer Response, Customer Services, Dealer Locators and Referral Services, Direct Mail /TV Response, Directory inquiry services, Email Management Services, Event scheduling services, Help Desk Solutions, Inbound Sales, Insurance claims processing services, IVR Services, Job dispatch services, Medical Answering Services, Online customer support services, Order entry services, Payment collection services, Product recall management & Technical Information, Real-time inventory status services, Rebate processing services, Registration of event participants & prospects, Sales Lead Qualification and Closure, Scheduling sales demos services, Subscription services, Technical Support, Ticketing sales subscription services, Toll-Free Response / Toll-Free Services, Virtual Receptionist Services, Warranty registration services and Website Response