Vice President, Credentialing Operations (US Based)

About Bikham Healthcare:

Bikham Healthcare, established in 2006, is one of the earliest initiated verticals of the Bikham Group. The idea of Bikham Healthcare is simple: empower and enable. The vision was to create a 360° RCM services module, which was achieved by bringing all RCM sub-segments under one roof  from Patient Registration to all Billing & Coding functions, Appeals, Denial Management, Payment Reconciliations and Patient Statements, and even processing patient payments.

We make sure once you’re a Bikham client, you feel you have your own Practice Management Concierge service rather than a regular RCM company. Owing to the 15-year long, multi-specialty experience, realizing its time to niche out certain specialty services we are good at, Bikham's specialized Laboratory RCM module was launched in 2016, catering specifically to mid-sized and large clinical and molecular Laboratories.

The Opportunity:

Bikham is looking to hire a leader to manage daily operations of our growing provider enrollments and credentialing business. In this key role, you will manage a multi-national team of credentialing processors and customer service professionals. The expectation is that you and your team will deliver world-class customer delight and position Bikham to grow exponentially without sacrificing operational excellence. You will report to and have the full support of the COO and an opportunity to make a significant impact on the success of the company.

  • Accountable for all operational aspects of the business unit, including its P&L.
  • Consistently deliver the highest possible level of customer delight.
  • Drive operational efficiencies and excellence through robust KPIs.
  • Ensure that the company runs with legality and conformity to established regulations.
  • Implement world-class operational workflows, policies, standard operating procedures, and necessary documentation practices.
  • Responsibility for hiring, training, and managing all credentialing employees.
  • Manage ongoing professional development, employee retention and delight.
  • Evaluate and adjust performance by gathering, analyzing, and interpreting data.
  • Partner with sales leadership to assure successful onboarding of new clients and to develop successful growth strategies.
  • Implement a successful account management program.
  • Develop a robust internal tracking and reporting system for all levels of the organization.
  • Participate as a member of our leadership team focusing on the development of our technology platform designed to automate provider enrollments and credentialing.
  • Represent Bikham at industry events and in the media.
Skills Required:
  • Think and act like a business owner and demonstrate an entrepreneurial spirit.
  • Strong desire to foster positivity in a team environment, while driving results and demonstrating superior teamwork and leadership skills.
  • Demonstrated proficiency in operations management and systems.
  • Experience building and scaling successful teams and systems.
  • Ability to adjust, take input from others and be decisive.
  • Proven strategic planning and budgeting experience.
  • Excellent organizational, leadership, interpersonal, and public speaking skills.
  • Be a go-getter and have a desire to get things done, even if it means rolling up yoursleeves and doing the work yourself.
  • Track record of P&L ownership, financial acumen, and strong financial performance.
  • Lead with integrity and transparency while building strong and trusted professional relationships with all internal and external business partners.
Education and Desired Experience:
  • Bachelor’s degree; advanced degree in operations management preferred.
  • 10+ years Director or Senior-Director level operations leader in healthcare services.
  • Significant Credentialing/Provider Enrolment and/or Revenue Cycle management experience required.

We believe in having fun and enjoying what we do while delivering real value to our partners and customers.

  • Working for a successful company where employees are highly respected and not micromanaged.
  • Full-Time work-from-home position.
  • Attractive salary and variable compensation.
  • Generous Paid Vacation policy.
  • Comprehensive Health Insurance.

Security: This position is security-sensitive and subject to applicable laws.

Bikham Healthcare is committed to an educational and fun working environment that provides equal opportunity. In accordance with federal and state law, we prohibit unlawful discrimination, including harassment based on race, color, religion, national origin, sex, sexual harassment, age, disability, genetic information, citizenship status, and protected veteran status.

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